About this role
Work Flexibility: Hybrid
Stryker is one of the top companies in medical technology and joining us means you will be part of a winning team representing industry-leading products that are making people’s lives better.
MAKO is one of Stryker’s leading Orthopaedics product. Used in joint replacement surgeries, it is a SmartRobotics arm that allows surgeons to have a more predictable and efficient surgical experience. Our MAKO Product Specialists are trusted advisors – training and supporting surgeons in planning and executing such surgeries, ensuring better patient outcomes.
What You Will Do:
• Train towards earning the requisite certifications in different MAKO applications within the stipulated period. • Provide case coverage as well as standby as Clinical Specialist to scrub in for joint replacement cases • Drives account growth by working with key hospital staff, thought leaders and referring doctors to develop a referral base and increase procedure volume. • Provide training and Clinical/Technical support to surgeons and hospital staff. • Pre-operative CT scans planning and CT segmentation. • Support processes including case booking, documentation, reporting, billing, etc. • Participate in training and sales & marketing activities as needed. • Provide prompt and accurate complaint reports per Stryker’s quality system. • Collaborate with sales & clinical team to deliver high standards of service & quality care to patients.
What You Need:
• Bachelor’s degree in biomedical engineering or related Science fields. • 3- 5 years’ experience in Sales, Customer Service or Technical support roles. • Scrub tech experience is highly preferred • Strong communication skills in spoken and written English. • Passionate about healthcare and providing high standards of quality and service to customers. • Excellent relationship building and stakeholder management skills. • Ability and willingness to be on-call on weekends / public holidays based on team roster. • Require own transport and willingness to travel.
Travel Percentage: None