About this role
Work Flexibility: Field-based
What you will do:
• Exercise sound judgment and decision making within generally defined practices and policies in selecting methods/techniques for obtaining solutions. • Independently manage work calendar and travel schedule • Collaborate with Sr. Level Field Service Engineers and Sales Team • Manage and control field inventory, tools, test equipment, technical documentation. • Prepare and submit applicable field service documentation in a complete, accurate and timely manner. This includes but is not limited to, field service reports, expense reports and service checklists. • Other duties may include, but are not limited to, travel and assist in other Field Service team members territories, instructing/training customers on technical operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, and cadaver labs or as required. What You Need –
• 3+ years of relevant experience – required. • Diploma or Engineering in Electronics/ Biomedical/Electrical – required. • Previous experience as a technical field service professional or in a relevant capacity is – preferred. • Experience in OT is - preferred. • Demonstrates functional technical, problem-solving, and analytical skills – required. • Demonstrated interpersonal and communication skills; ability to interact effectively with customers as necessary – required. • Possess ability to follow mentorship instructions and guidance – required. • Possess ability to schedule and work independently or with a team on problems of diverse scope where analysis of situations or data requires evaluation of identifiable factors – required • Time management skills to effectively meet customer - required
Travel Percentage: 80%