About this role
Job summary We are looking for an enthusiastic individual to join our team as a Clinical Systems Support Officer on an initial 12-month contract. During this period, we will review SystmOne support requirements across the team and use that learning to shape the future role profile.
You will be a key point of contact for SystmOne and related clinical systems, supporting colleagues to use SystmOne effectively. This is not a software development or coding role. The role will focus on setting up new starters, delivering user training and developing our training offer, building and maintaining templates, questionnaires and guidance within SystmOne, supporting data quality, and working with teams to improve day-to-day processes across the Hospice
Main duties of the job Have experience of supporting colleagues to use an existing system, ideally in a healthcare, clinical or busy operational environment. Be confident building or maintaining templates, forms, questionnaires, guidance or similar resources within a system. Communicate clearly and confidently with colleagues to understand user needs, resolve queries and improve processes. Have experience in creating guidance, delivering training and supporting colleagues through change. Be highly organised, accurate and able to prioritise competing demands. Have good general IT skills, ideally including experience of SystmOne or another clinical system. Be flexible, proactive and committed to St Gemmas values.
About us St Gemmas Hospice is an independent Leeds-based charity and one of the leading hospices in the UK, providing expert care and support for local people with life-limiting and terminal illnesses. We offer care to patients, families and carers in the Hospices In-Patient Unit, through the St Gemmas community team, and at our Out-Patients.
Job description Job responsibilities This is an excellent opportunity to help colleagues get the best from clinical systems that support high-quality patient care and staff experience. You will work mostly on site, with some opportunity to work from home. We offer a competitive benefits package including generous leave entitlement.
Person Specification
Experience Essential
Experience of providing systems or administrative support in a busy operational environment. Experience of supporting users or stakeholders to resolve queries and meet agreed requirements. Experience of individual user support with initial system navigation/ informal 121 or small group training.
Desirable
Experience of working within a healthcare or clinical environment Experience of supporting clinical systems
Qualifications Essential
GCSE (or equivalent) in English and Maths at Grade C/4 or above (A)
Desirable
Relevant IT, administration or training qualification
Additional Criteria Essential
Good working knowledge of Microsoft Office (particularly Outlook, Word and Excel) Understanding of data protection, confidentiality and information governance (e.g. GDPR principles) Understanding of the importance of accurate data entry and system processes Good organisational skills with the ability to prioritise workload and meet deadlines Ability to engage confidently with clinicians and other stakeholders to clarify requirements, explore alternative solutions, constructively challenge rationale where appropriate, and recommend a proportionate, effective approach with clear justification. Ability to provide clear guidance and support to system users via guides or in person, including explaining processes in an accessible way Ability to produce system templates, questionnaires etc. that are clear and accessible Ability to follow agreed procedures and escalate issues appropriately Ability to work independently and as part of a team
Desirable
Knowledge of SystmOne or other clinical systems Basic analytical skills to support data quality reviews
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name St Gemma’s Hospice
Address St Gemmas Hospice
329 Harrogate Road
Leeds
WEST YORKSHIRE
LS17 6QD
United Kingdom
Employer's website https://www.st-gemma.co.uk/ (Opens in a new tab)