About this role
Salary: £45,000 - 75,000 per year
Requirements: 4–6 years of experience in IT Helpdesk or Technical Support rolesProven experience in IT support or technical operations within a corporate environment, preferably supporting executivesStrong communication and interpersonal skills, with the ability to interact confidently at all levels of the organizationKnowledge of IT infrastructure, end-user support, networking fundamentals, and basic cybersecurity practicesExperience coordinating across multiple teams and locations is a strong plusAnalytical mindset with the ability to assess support tickets and suggest improvementsProfessional demeanor with a high level of reliability and discretionFluency in EnglishAt least 12 months of experience in standard end-user device hardware and COTS software in a customer-facing role Responsibilities: Provide on-site IT support to end users, including executivesAct as the point of contact and coordinator for IT support teams across European offices, ensuring consistent standards and practicesSupport the Customer Success Management team by handling operational tasks and reducing workloadCollaborate with internal teams to analyse support tickets, identify trends, and support automation opportunitiesAssist in maintaining IT infrastructure, including basic networking and cybersecurity tasksDocument processes, provide user guidance, and ensure a smooth IT experience for employeesProvide on-site support at client locations in line with the defined scope of servicesSwap out faulty hardware end-user devices at defined locations with suitable like-for-like substitutesProvide desk-side technical support to end users and the client Service DeskPerform power cycling, toggling switches, pushing buttons, securing cabling, and observing device indicatorsEnter commands in devices as instructed by the client Service DeskResolve obvious faults or anomalies and describe faults to client or OEM third-line supportRe-image end-user devices where faults are diagnosed by the client Service Desk for sites with vendor on-site engineeringRestore end-user data from the client network to replacement devices and reconnect printer hardware to the client networkEnsure server backups complete successfully according to client-managed procedures and report errors to the client Service DeskCarry out daily backup tape changes and report errors to the client Service DeskSupport time and materials work, including consumable items and ad hoc repairs on third-party equipment, following approval processesPerform biannual iOS and firmware upgrades to network LAN devicesWork with the client network team to resolve network infrastructure issues in collaboration with client teamsProvide full-time desk-side engineering support at prescribed client locationsTake incidents and requests from the client Service Desk and log tickets retrospectively when neededProvide backfill cover for planned absence, training, and sick leave as requiredSupport end-user hardware and software, including tablets and smartphones, in conjunction with the client Service Desk Technologies: FirmwareHardwareSupportLANNetworkiOS More:
We are ITC Infotech, a leading global technology services and solutions provider led by business and technology consulting. We help clients succeed and stay future-ready by combining digital expertise, strong industry alliances, and deep domain knowledge across sectors including Banking and Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel, and Hospitality. We are looking for an On-Site IT Support Specialist to support executive users, coordinate IT support across Europe, and help improve operations and automation. This is a hands-on role in a corporate environment with opportunities to collaborate across teams and contribute to a smooth employee IT experience.
last updated 33 week of 2026