About this role
We are seeking a detail-oriented Business Intelligence Analyst to turn operational, security, and business data into clear, actionable insights. You will build dashboards, reports, and analyses that help leadership, operations, and client-facing teams improve service delivery, measure performance, identify trends, and support data-driven decisions across our managed detection & response (MDR), advisory, and incident response offerings. Design, develop, and maintain interactive dashboards and reports (primarily using Power BI or similar tools) that track key operational and business metrics (e.g., ticket volume/resolution times, threat detection rates, client health scores, SLA performance, revenue/utilization, incident trends). Gather, clean, model, and analyze data from multiple sources (SIEM platforms, ticketing systems, CRM, finance tools, threat intelligence feeds, and internal databases). Collaborate with operations, security engineering, sales, and leadership to define KPIs, requirements, and reporting needs. Perform root-cause and trend analysis on security events, client performance, and internal processes to surface opportunities for improvement. Automate recurring reports and data pipelines where possible to reduce manual effort. Present findings and recommendations clearly to both technical and non-technical stakeholders. Support ad-hoc analysis requests and help drive a stronger data-informed culture across the company. Ensure data quality, documentation, and basic data governance practices.