About this role
Job Title: Business Data Analyst Department: Ops - Claims Ops About the Role: This position is responsible for meeting the company's delegated and regulatory reporting requirements for both the Claims and Provider Dispute Resolution departments. Additionally, there may be occasions when support is needed to generate operational reports for these functions. The position involves analyzing, designing, developing, deploying, and managing data systems, reports, and dynamic dashboards. The Analyst may also be responsible for presenting analytic findings. This role includes extracting data from multiple sources, manipulating and validating the data, and may involve conducting root cause analysis. Candidates should be comfortable performing the following tasks: writing queries in SQL Management Studio, developing reports in SQL Server Reporting Services (SSRS), writing Extract, Transform, Load (ETL) processes in SQL Server Integration Services (SSIS), creating analytical visualizations using tools such as Power BI, QlikView, and Tableau, as well as managing data systems development and enhancement projects. Provide data analysis and reporting solutions to our various business units in support of their operational goals Work closely with our business units, compliance and project teams to understand reporting requirements of each of our contracted health plans, collaborate to define and document required reporting requirements, templates and cadence Use sound judgment in analyzing business needs and provide guidance in determining the best reporting approach (ad-hoc, scheduled, real-time, etc.) Implement reporting from new or existing datasets and ensure data integrity Provide support for new dataset creation and architecture Query multiple data sources using SQL, develop ETLs, and produce reports and dashboards using Power BI and SSRS Analyzes root cause of errors; communicates errors to the appropriate clients and escalates system errors, issues, or problems to the Business Unit Manager Assists in the research and evaluation of additional technical capabilities required in support of our organization’s needs Meets or exceeds assigned standards from a compliance timeliness and accuracy perspective Manages assigned escalations to resolution Conducts root cause analysis (project and technical) to identify opportunities for improvement Ensure that all forms of technical debt are identified, tracked, communicated, and addressed Performance Management & Control: Defines, develops, and evaluates performance metrics to establish process success, and may participate in working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success Reviews data post- implementation to measure success; participates in defining standards of improvement success Change Management: Participates in and may lead change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives