About this role
We are currently seeking a dynamic Performance Improvement Specialist within the Quality Department who will oversee the daily management of quality performance and data reporting requirements for Astrana’s accountable care organization (ACO) programs, specifically the Medicare Shared Savings Program (MSSP). The Performance Improvement Specialist will be responsible for both field and office activities, delivering ongoing support to our ACO providers. Responsibilities will include supporting ACO Participant Providers in quality measure education; quality outcome reporting readiness; electronic health record (EHR) documentation improvement; EHR system troubleshooting and/or vendor coordination; and quality outcome data submission assistance. Develop and maintain strong relationships with assigned provider groups, including decision makers and office staff, to understand quality reporting readiness and processes Partner with assigned providers so they are well informed on ACO Quality performance and reporting requirements Conduct routine visits to providers in the assigned territory to build trust and maintain open communication between our ACOs and providers Deliver personalised, on-site assistance with quality reporting processes at provider offices Independently analyse quality performance gaps, identify improvement opportunities, and lead quality improvement initiatives with market and provider teams to drive performance outcomes Collaborate with Manager to develop and maintain ACO Quality educational materials Communicate clearly and efficiently with providers and office staff Actively participate in cross-functional teams to complete work and resolve provider issues Travel frequently within the assigned service area