About this role
SafeContractor is the UK’s largest SSIP-registered and UKAS-accredited supply chain risk management company, trusted by 40,000 contractors. We simplify compliance for clients and contractors of all sizes, helping to make workplaces safer for everyone, through a flexible, risk-based approach. Our audits ensure contractors are properly assessed, while a user-friendly portal makes compliance straightforward and manageable. This role sits within our customer care team and is vital to the daily operations of SafeContractor. You will be supporting our customers through their accreditation process with SafeContractor. We aim to deliver the highest standard of service to our valued clients at all touch points of their journey. We realise we are all far better working together, not only with our immediate team but also wider business areas. We’re always collaborating, sharing ideas and knowledge to help improve our working environment. ..and that’s where you come in! Answering customer enquiries on live chat, via telephone or email within our committed time scale whilst making sure we are satisfying our customers You will be able to work autonomously, and you will be encouraged to give feedback and suggestions to help improve the customer experience Inform customers of ways they can gain value from their membership with us from other SafeContractor products and update them on additional membership benefits Share knowledge within the team and contribute within team meetings