About this role
In this role, you will play a key part in strengthening and growing relationships with existing customers using our ComplyWorks and SafeContractor solutions. Your primary responsibility will be to guide customers through the renewal process by demonstrating the value of our contractor management solutions while maintaining high levels of customer satisfaction and engagement. With strong experience in commercial renewals, you understand consultative selling techniques and know how to identify customers’ specific needs and recommend suitable solutions. Your proactive approach and excellent listening skills will make you a trusted partner to our customers. Advanced proficiency in English and French: This requirement is necessary because the position involves regular verbal and written communication with customers, partners and/or our international offices. Own and proactively manage the end-to-end customer renewal process, ensuring timely contract renewals and revenue retention. Engage customers ahead of renewal milestones to understand business needs, address concerns, and secure successful renewal outcomes. Manage renewal-related escalations by collaborating with internal stakeholders and external customer contacts to drive resolution. Develop and execute retention strategies that reduce churn, maximize renewal rates, and support customer satisfaction. Identify appropriate expansion opportunities during renewal discussions and partner with relevant teams to support growth where applicable.