About this role
About adm Indicia adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI. Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence. Our substantial investment in technology and data science and resource, provides our differentiation in the marketplace. Data insight and marketing technology gives us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment. Our values We are collaborative, we thrive through our relationships. We are courageous, we create boldly and execute fearlessly. We are authentic, we act with integrity and transparency. We are pioneering , we win when we lead the way. We are purpose-driven , we create meaningful, sustainable and profitable brand experiences. About the Role: The Digital Solutions Director is responsible for leading client engagement, client success, and solution design for adm Indicia's technology platform. This role partners closely with clients, internal teams, and the technology function to ensure technology solutions are aligned to business needs, successfully implemented, and deliver measurable value. The role serves as the primary technology partner for clients, leading solution discovery, platform adoption, and ongoing optimization while ensuring customer satisfaction and maximizing the value of our technology investment. This individual will collaborate with development teams, client services, and regional stakeholders to deliver technology initiatives, support continuous innovation, and drive operational efficiencies across the Americas. The ideal candidate is a consultative technology leader with strong client relationship management skills, the ability to translate technical concepts into business solutions, and experience leading cross-functional teams while delivering exceptional customer outcomes. Client Relationship Management Serve as a core member of client account teams, providing technology expertise and leadership throughout solution discovery, design, and implementation. Partner with the SVP of Solutions and Deal Management on new business opportunities and existing client engagements. Build trusted relationships with senior client stakeholders by understanding their business requirements, challenges, and technology environments. Lead client discovery sessions, stakeholder workshops, and meetings to identify business challenges and opportunities for technology solutions. Ask thoughtful questions to uncover underlying business needs and translate them into practical technology recommendations. Lead technology demonstrations, solution presentations, and business discussions for internal teams, existing clients, and prospective clients. Serve as a trusted technology advisor and escalation point for technology-related matters across the Americas region. Develop and present technology roadmaps, business cases, solution recommendations, and implementation approaches to internal and external stakeholders. Serve as the Voice of the Customer, bringing client feedback and technology needs back to internal teams to identify opportunities for product and solution enhancements. Technology Solutions & Architecture Understand adm Indicia's technology portfolio and identify which platforms, tools, and capabilities should be packaged together to address specific client needs. Design technology solutions that may incorporate multiple platforms, including invoicing, HR, data, workflow, and other business applications. Assess client technology environments, systems, processes, and workflows to identify opportunities for improvement, automation, and operational efficiencies. Architect how different systems should connect, including data flows, system dependencies, integrations, and connection points. Map information and data between systems and determine how technology solutions can integrate with existing client environments. Develop future-state technology solutions, solution designs, implementation roadmaps, and process improvements aligned to client objectives. Become a subject matter expert on adm Indicia's proprietary technology platform and understand how its capabilities can be applied to different client needs. Identify opportunities for continued innovation, technology enhancement, and operational efficiency. Requirements & Technology Delivery Translate client business requirements and solution designs into clear business and technical requirements. Develop user stories, workflows, process maps, system requirements, and solution documentation required for development. Partner closely with development teams to ensure client requirements are accurately defined, scoped, and translated into development sprints. Act as the bridge between clients and internal development teams throughout the technology delivery process. Track development initiatives, milestones, and project progress using appropriate project management tools. Test and validate system connections, integrations, and data flows to ensure the solution operates as intended. Troubleshoot technology and integration issues and work collaboratively with development and technology teams to resolve challenges. Remain involved throughout the full implementation lifecycle, ensuring successful delivery and alignment with the original solution design. Communicate development progress, implementation activities, risks, challenges, and next steps to both clients and internal stakeholders. Customer Success & Continuous Improvement Work with existing clients to understand evolving business needs and identify opportunities to enhance their current technology environment. Ensure clients maximize the value of their technology solutions while effectively managing expectations throughout the customer lifecycle. Identify opportunities to improve platform adoption, utilization, efficiency, and overall customer experience. Recommend technology improvements that reduce operational costs and improve business efficiencies. Identify opportunities to expand or enhance existing solutions based on evolving client requirements. Conduct appropriate service reviews and business reviews to understand technology performance, client needs, and opportunities for improvement. Monitor technology adoption and customer success to support long-term client satisfaction and platform growth. Bring client feedback and market insights back to internal technology teams to support continuous innovation. Operational Management Work closely with Client Services, Commercial, Legal, and Technology teams to ensure successful project execution. Develop and monitor implementation plans, milestones, and checkpoints to ensure successful and timely delivery. Collaborate with Commercial and Legal teams on Statements of Work (SOWs) aligned with regional client requirements and global standards. Maintain clear communication with clients and internal stakeholders throughout the solution lifecycle. Manage multiple complex technology initiatives simultaneously while balancing client expectations and business priorities. Lead or mentor members of the Technology Solutions team and support the development of strong client-facing technology capabilities.