About this role
As a Digital Solutions Consultant, you will sit at the intersection of clients, customer experience and marketing technology. You will understand what a client is trying to achieve, ask the right questions, translate briefs into clear solution requirements and recommend pragmatic routes to delivery. Just as importantly, you will make complex technology understandable and confidently communicate recommendations to both technical and non-technical audiences.
- Manage and mentor a team – looking after their development, training, and prioritisation of work tasks
- Build trusted relationships with clients, acting as a consultative technology partner rather than simply a platform specialist.
- Lead and contribute to client discovery sessions, workshops and briefings, probing requirements and translating business objectives into clear functional and technical requirements.
- Interpret ambiguous or incomplete client briefs, identify assumptions, dependencies and risks, and help shape a solution that is practical, scalable and measurable.
- Explain complex customer-engagement, data and platform concepts in straightforward language, adapting your communication for marketers, senior stakeholders, project teams and technical specialists.
- Create and deliver clear, confident presentations, demonstrations, recommendations and solution narratives for clients and internal stakeholders.
- Advise on campaign and customer-journey design across channels, recommending efficient approaches to targeting, orchestration, personalisation, testing and delivery.
- Support the development of our Customer Engagement Platform practice and partner ecosystem, sharing knowledge and helping shape propositions, accelerators and reusable best practice.
- Contribute to solution design and delivery across Adobe Campaign, Braze, Iterable, Customer.io, Bloomreach, Insider, Salesforce Marketing Cloud, Hightouch and Treasure Data.
- Keep pace with the evolving martech landscape and identify where new capabilities can create meaningful value for clients.
- Support platform implementations, migrations and optimisation programmes, working collaboratively across strategy, data, technology, creative and delivery teams.
- Contribute to pre-sales activity including discovery, solution definition, estimates, proposals, pitch materials and client presentations.
- Spot opportunities to improve processes, automate repeatable activity and turn successful approaches into scalable propositions.
- Consider privacy, consent, deliverability and data protection requirements when shaping customer-engagement solutions.