About this role
Job summary We are looking for an experienced, compassionate and highly motivated individual to lead our Complaints, Patient Advice and Liaison Service (PALS) and People's Experience function. This is an exciting opportunity to play a pivotal role in ensuring that the voices of people who use our services, their families and carers are heard, valued and acted upon. You will lead the day-to-day management of the Complaints and PALS Team, ensuring concerns are handled professionally, sensitively and in a timely manner, while promoting a culture of openness, learning and continuous improvement. Working across the Trust, you will lead the development of our People's Experience agenda, bringing together learning from complaints, PALS contacts, compliments, concerns and real-time feedback to drive improvements in care, quality and people's experiences of our services. As a visible and approachable leader, you will support staff at all levels to develop the confidence and skills needed to ...