About this role
Job summary Working with our administration team, you'll help people access the right care at the right time so they receive the support they need. Based within GP practices and the Care Navigation Hub, you will be the first point of contact for patients, carers and visitors, playing an important role in creating a positive experience and supporting high-quality patient care. You will work closely with colleagues to ensure appointments, records and enquiries are managed efficiently and accurately.
Main duties of the job What you'll do:
Welcome patients and respond to enquiries in person, by telephone and through other communication channels Signpost people to the most appropriate services and appointments following agreed care pathways Coordinate appointments, records and documentation using electronic systems to support smooth service delivery Maintain accurate information, handle confidential records safely and support administration processes Work flexibly with colleagues to help maintain service coverage and support continuous improvement What we're looking for: Experience in an office, administration or customer service setting, or equivalent transferable skills Strong communication and customer care skills, with the ability to handle enquiries professionally and sensitively Good organisation, time management and prioritisation skills Confidence using Microsoft Word and digital systems A team-focused approach and commitment to maintaining confidentiality and high standards of service Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore City Health Care Partnership would not be able to issue a Certificate of Sponsorship for this role.
For more information, please contact Billie-Jean Weightman, Practice Admin Manager on 07593564484 or email on [email protected]
About us
At CHCP, we're passionate about peopleand we know that you are too, that's why we're here isn't it? We recognise that high quality care is delivered by high quality professionals who are appreciated, respected and supported, which is why we want to give all our colleagues the chance to shine.
Work with us and you'll be more than just a number. Our people are our shareholders and their thoughts and opinions are always heard; at CHCP you have a real voice.
Compassion is at the heart of our business; we're a team of nearly 2,500 colleagues who work together to deliver first-class healthcareto thousands of people living in Hull, the East Riding, Knowsley and St Helens. Local diversity demands diverse roles, that's why we have vacancies to suit everybody. No matter your role at CHCP, we'll support you to thrive.
As the 13thlargest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history.
Job description Job responsibilities
Please see the job description and person specification attached to this job advert for full details on the role.
Person Specification
Qualifications Essential
Level 2 in Business Administration or Customer Service or equivalent knowledge and experience Word processing to OCR 2 standard International Computer Driving License (ICDL) or able to demonstrate appropriate level of skill
Knowledge Essential
Knowledge of a range of routine administration procedures Knowledge of Microsoft Word
Desirable
Knowledge of other Microsoft packages
Experience Essential
Previous experience of working in an office environment and carrying out general officer procedures
Desirable
Experience of SystmOne functions Previous NHS experience Previous experience of working with general public
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name City Health Care Partnership CIC
Address The Quays Medical Centre
Wilberforce Health Centre
Hull
HU1 3SA
United Kingdom
Employer's website https://www.chcpcic.org.uk/ (Opens in a new tab)