About this role
Job summary
We are recruiting for a Urology Medical PA who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
This is an excellent opportunity for someone who thrives in a busy clinical environment, has exceptional organisational skills and understands the importance of confidentiality, professionalism and patient-centered care.
As a Urology Medical PA, you will play a key role in supporting our Consultants and ensuring the smooth and effective running of their administrative and clinical commitments.
If you are an organised, compassionate and motivated Medical PA who is passionate about delivering an outstanding service, we would love to hear from you.
At the heart of everything we do are our core values:Include,Respect, andImprove. We encourage you to embrace these values throughout the recruitment process and in your role with us.
Main duties of the job
To provide the first point of reference for the clinicians and their team/s.
To date stamp and prioritise all incoming correspondence, locating patient notes to respond and then deal with promptly bringing urgent correspondence to the clinicians attention at the earliest possible time. Tracking notes to relevant area/s and clinicians on Lorenzo as appropriate.
To deal efficiently with all patient enquiries by phone, letter or personal appearance, exercising initiative and tact with regard to action necessary.
Ensure that all messages are relayed as quickly as possible to the consultant/s and their medical team/s.
To deal with patients and relatives, exercising common sense and good judgement to analyse complex or antagonistic situations.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (New QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Previous Experience Essential
Demonstrable secretarial and administrative experience Handling telephone enquiries
Desirable
NHS experience Patient administration experience Recent secretarial experience
Qualifications / Training Essential
Educated to minimum GCSE level or equivalent RSA III Pitman or equivalent secretarial qualification In absence of AMSPAR, equivalent experience
Desirable
Evidence of continuing development
Knowledge Essential
Computer literacy including Word, Excel, Access & Email Organisational structures Lorenzo CIPTS or database knowledge
Desirable
Knowledge of Trust's Access Policy Some understanding of medical terminology
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Able to work with people at all levels of the organisation
Desirable
Smart appearance Ability to travel easily between trust sites
Skills Essential
Excellent verbal/written and interpersonal skills Ability to prioritise and work under pressure Comprehensive understanding of patient needs Methodical and able to prioritise own workload Confidentiality and sensitivity of approach Ability to work independently and as part of a team
Desirable
Comprehensive understanding of patient needs
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Lister Hospital
Corey Mill lane
Stevenage
SG1 4AB
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)