About this role
Job summary
We are recruiting for Urgent & Emergency Care Senior Clerical Officers who share our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will be work independently and as part of a multi-disciplinary team, whose aim is to provide a polite, friendly and patient-focused service to patients attending our Urgent Treatment Centre and supporting the Emergency Department. You will be required to work across site at Lister Hospital, Stevenage and our UTC in Welwyn.
This role forms part of a fixed rota providing cover including weekends and 365 days a year. You will need to be able to workdays, evenings, weekends and Bank Holidays, including Christmas and New Year. You will be compensated in enhancements to your pay due to the hours required for this role.
If you are a dynamic, friendly and adaptable personality who enjoys diversity, this could be the role for you. We are proud to support our staff with their personal and professionaldevelopment and take pride in the encouragement and growth of our staff.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
To process all enquiries politely and efficiently, displaying empathy when answering queries at the reception desk or over the telephone.
To deal with enquiries from Police and other external agencies concerning missing people by searching for details on hospital database whilst maintaining confidentiality at all times.
In the absence of senior management record sickness/unplanned absence appropriately and review staffing for that shift.
To ensure that all administrative duties are carried out in a professional, accurate and efficient manner always.
To assist in facilitating training and onboarding of new staff.
The post holder will be responsible for providing a customer orientated reception service and clerical support to the clinical team in the Emergency Department. This is to include accurately registering and updating details onto the hospital and national databases and assisting in any enquiries from internal or external agencies.
To alert clinical staff if you notice a patient looking distraught or unwell needing urgent medical attention. To activate emergency alarm where necessary
To recognise the legality of patient documentation and always maintain patient confidentiality.
About us
At East and North Hertfordshire Teaching NHS Trust, we are proud of the range of general & specialist services we provide & our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible & innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
The Lister Hospital, Stevenage New Queen Elizabeth II (QEII), Welwyn Garden City Hertford County, Hertford Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation; our staff & patients are at the heart of delivering this ambitious agenda.
We understand that finding and starting a new job is an important life decision. If you need reasonable adjustments for a disability, or a life event, such as menopause - so that we can consider your application fairly & to get the best out of you during the selection process, please let us know.
We are committed to a positive work life balance for our employees. Employees are entitled to seek to work flexible working patterns & we are committed to listen and consider all requests. Such requests, of course, have to be made & considered formally, & will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Job description Job responsibilities
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
Person Specification
Qualifications/Training Essential
General Education GCSE Level or equivalent IT Qualification
Desirable
Previous administration role
Previous Experience Essential
Good verbal and written communication skills Ability to work closely with all grades of staff Adaptability, ability to prioritize work, especially under pressure. Ability to work in a large organization with a high turnover of patients Evidence of problem solving and resolving issues as they arise, (acquired through training or experience)
Desirable
Previous employment within a healthcare setting / NHS area Previous experience in dealing with multi-disciplinary team Previous experience in working demanding role.
Skills Essential
Motivation and initiative to work independently, and within a team Organisational skills managing a demanding work load, prioritising tasks. Politeness, approachable with all patients, staff and visitors. Confidentiality / data protection Flexible approach to shift pattern place of work and flexibility of hours Keyboard skills /IT skills - training will be given A/I on hospital system
Knowledge Essential
Keyboard skills Basic Numeracy and literacy Microsoft Windows skills
Other Requirements Essential
Understanding of, and commitment to, equality, diversity and inclusion Role model our Trust values every day Ability to work without supervision Good team working, flexibility Ability to work with people at all levels within the organisation / professions Diplomatic, mature & positive attitude
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details Employer name East and North Hertfordshire Teaching NHS Trust
Address Lister Hospital
Coreys Mill Lane
Stevenage
SG1 4AB
United Kingdom
Employer's website https://www.enherts-tr.nhs.uk/ (Opens in a new tab)