About this role
- ik zoek een baan - werkgevers - mijn carrière - over randstad Nieuw bij Randstad? Knowledge Management Specialist - Maastricht - € 3.607 per maand - 40 uur - HBO - Mercedes-Benz Customer Assistance Center - 06 augustus 2026 - vacaturenummer: 744919 - 06 augustus 2026 - vacaturenummer: 744919 introduction For the Knowledge Management Team at Mercedes-Benz Customer Assistance Center we are looking for new Knowledge Specialists to strengthen the team. Are you excited by writing clear and easy to use knowledge articles? Do you enjoy collaborating with internal stakeholders and are you not afraid to explore and speak your mind? Then this vacancy might be for you! what we offer €3.607 Personal development Temporary contract with the intention to extend International and dynamic environment Mercedes-Benz CAC, Maastricht Fulltime (40 hours) who you are You're an enthusiastic and tech savvy person who likes to take ownership and connect with stakeholders. You're not afraid to look further within Mercedes-Benz and thrive in an environment where you are free to explore. - Excellent English written and verbal skills (knowledge base content is English); additional languages are a plus; - Experience in Knowledge Management and/or content writing/editing in a structured environment; - Experience maintaining and continuously improving a knowledge base/system (content quality, structure, usability); - Strong analytic and conceptual thinking; structured and accurate way of working; - Customer-centric mindset (content supports fast, correct answers and self-service); - Comfortable collaborating with stakeholders and working in a process-driven environment; - Apply project management principles and methods for efficient content delivery. what will you do Create and maintain clear, accurate, and usable knowledge base content (English), so customers and agents can quickly find the right answers. Improve the quality and st...