About this role
Logo Blue Black NBG - Customer Contact Center Employee (24-32 hours) Did you know that 75% of all Bible translations worldwide are produced by Bible societies? For the Netherlands and Flanders, the Netherlands-Flemish Bible Society (NBG) produced Bible translations, such as the NBV21 and the Bijbel in Gewone Taal. But we do much more! We bring the Bible closer, not only in book form, but also online. All over the world, we help people read the Bible: we support dozens of Bible translation projects annually, distribute hundreds of thousands of children's Bibles, and facilitate digital Bible reading in dozens of countries. We are looking for a temporary colleague for the Customer Contact Center at our office in Haarlem. What are you going to do? The Customer Contact Center (CCC) is where phone calls and emails come in, where relationship records are maintained, and orders in our webshop are processed. Together with other colleagues at the CCC, you are responsible for contact with our donors and customers. This entails contact via telephone and email, and the correct administration of data in Salesforce (our CRM system). You are also the point of contact for questions from users of the website debijbel.nl and the MijnBijbel app. Who are you? - You have completed a relevant education at MBO level and have experience with administrative work. - You are a proactive team player. - You are accurate and customer-oriented. - You can work independently, take responsibility, and enjoy switching between various activities. - You have a clear telephone voice and are proficient in the Dutch language, both spoken and written. - You are service-oriented and enjoy supporting colleagues from other departments with ad-hoc tasks. - You are enthusiastic about the Bible and the mission of the NBG. - You are available to work on Mondays and Fridays; additionally, you are flexible enough to occasionally switch workdays or work extra hours. - You wil...