About this role
Resource Innovations is seeking a Workforce Management Forecast Specialis t to join our growing team in Salt Lake City. We are seeking a highly skilled and motivated Workforce Management Forecast Specialist with a strong background in call center forecasting to join our dynamic team. As an/a Workforce Management Forecast Specialist you will be responsible for developing accurate short-term and long-term forecasts to support staffing and operational planning across customer service channels. Resource Innovations (RI) is a women-led energy transformation firm focused on impact . Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change. Duties and Responsibilities Develop and maintain daily, weekly, monthly, and annual forecasts for call volumes, cha...