About this role
Experian is looking for a Client Technical Analyst, Expert. Reporting to the Director Production Support, you will support our main API/Member platform and subsequent services and systems. Provide excellent customer service and help resolve customer application issues.
Our vision is for their people, data and technology to become a necessary part of every major consumer economy in the world. ECS is the industry leader in providing online credit education and identity protection tools to consumers. Our mission is to develop products that help keep people financially healthy.
What you'll do
Research, and diagnose complex software issues raised by clients/membersDevelop, and test SQL queries to aid in the investigation and analysis of issuesExamine error logs and database content to determine the cause of a problemDocument and implement workaround solutions wherever possible.Document steps to reproduce for resolution with internal and external resourcesDocument processes procedures, and technical instructions for future reference and use by support teamsCreate/manage production/staging support tickets Bachelor's Degree in Computer Science or related fieldYou have 3+ years of development or technical support experienceYou are experienced with the development and support of sites using API and SDK integrationKnowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, and Shell scriptingExperience implementing automation or self service technologiesKnowledge of Linux, PHP, HTML, JavaScript, CSS, XML, MySQL, Shell scripting, Splunk, Data Dog, MuleSoft and Salesforce Benefits/Perks
Competitive compensation package and bonus planCore benefits including full medical, dental, vision, and matching 401KFlexible work environment, ability to work remotely, hybrid, or in-officeFlexible time off, including volunteer time off, vacation, sick, and 12 paid holidaysAdditional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward and recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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