About this role
As a member of our Client Services Team, you will be the professional and client-centric voice of Experian Credit Services Singapore, maintaining and servicing our small to medium size accounts. You will provide solutions in ways that best meet our clients’ requirements in accordance with our organization’s best practices and deliver best-in-class service experience to our clients and drive successful accounts renewals and portfolio growth.
We are looking for a self-driven, accountable, assertive team-player with a can-do-attitude and relevant experience in Accounts Renewal and Customer Service to succeed in this role. The ideal candidate would have worked in MNC / financial institutions and has demonstrated track records to overcome the complexities of working in a fast-paced and challenging environment.
What you’ll be doing
Proactive and prompt client engagements to drive renewal and growth of the assigned portfolio.Understand client requirements and provide direct product recommendations, through effective communication and collaboration with different cross functional teams.Provide best-in-class service experience to clients through effective handling of all enquiries and feedback in a timely and professional manner within committed service-level-agreement (SLA).Comply with legal and compliance related policies and abide by standard protocols and processes as stipulated via the business.Achieve or exceed targets and objectives (e.g: Renewal % / NPS).Assume any report or task assigned that are relevant to accounts servicing and renewals.
What you’ll need to bring to the team
Minimum 2 years of experience in accounts renewal and/or customer serviceStrong sense of client-centricity and ability to connect with diverse client profilesOutstanding interpersonal, presentation and communication skills, written and verbalExcellent situational-handling skills and ability to thrive in a fast-paced environmentProactive with a positive learning attitude and desire to learn the ropesProven ability to excel both independently and as part of a teamProficiency with MS Office Tools (Word, Powerpoint, Excel)Diploma/Degree in business or relevant studiesBilingual candidate (English & Mandarin)Familiarity with Singapore business landscape is preferredFamiliarity with Salesforce is preferred Experian Careers - Creating a better tomorrow together
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