About this role
We are looking for an individual who has a deep personal drive and accountability for great performance and results delivery to be part of the Credit Services team in Experian Singapore. You will be responsible for all collection management activities through negotiation and other appropriate actions and maintaining consistently high level of performance.
What you’ll be doing
Responsible for all collection management activities through telephone calls, emails, initiation of house visits and other appropriate actionsTo manage and achieve daily productivity standards in terms of call attempts, contacts and promise to pay by customersApply negotiation strategies to ensure successful recovery of overdue outstandingAnalyze and evaluate errant cases to recommend and initiate appropriate course of actionUpdate the collection system immediately on all collection activities undertaken for cases assignedGeneration of remindersAny other duties as may be assigned by company’s management from time to time What you’ll need to bring to the party
A passion for driving corporate activities to achieve collection management targetsThe ability to consistently deliver great resultsThe ability to build strong and productive relationships, internally and externallyThe ability to communicate effectively in EnglishStrong organizational and time management skills, attention to detail and ability to work independentlyMore about you
Experience in collections/accounts receivables, contact center and customer service roleFresh graduates are welcome to applyHighly motivated with good negotiation and communication skillsAble to converse in Mandarin is an advantagePersuasive, firm, tactful and customer service orientedAbility to consistently demonstrate deep personal drive and accountability for great performance and results deliveryAbility to thrive in a fast-paced working environment and achieve individual / team targetsEnsuring maximum contribution to a positive working cultureWhy this role is critical to us
This role is critical in supporting the function’s operations and helping achieve its objectives of collection management whilst ensuring high level of performance is maintained. We need an individual who is competent in collection operational matters, with impeccable attention to detail and can-do attitude. The individual needs to be comfortable “getting their hands dirty” and working with a range of cross functional teams to deliver results.
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