About this role
What you will do:
Contribute to daily ticket workload (cases, incidents and problems) by performing full investigation of issues and making corrective decisions where needed.
Communicate with 1st / 2nd / 3rd lines of support after full analysis and interpretation of results, ensuring minimal impact on client business operations and effective resolution.
Gather client configurations, identifying ways to apply changes, test and document improved solutions to meet client requirements.
Configure Core DA software according to specifications under guidance of Solutions / Senior Solutions analyst where appropriate
Test software against specification to ensure the product operates as specified, and amend where appropriate
Use the product knowledge and subject matter expertise to contribute to the strategic customer need in their ongoing business.
Identify causes of software problems (at product or data level)
You will work with client personnel and/or other departments/divisions within Experian to interpret requirements and data and resolve product-related queries
You will carry out the extraction, formulation and manipulation of data to address business requirement
Ensure all system documentation is kept up to date and reflects any changes made
Interpretation of analysis results, share findings and communicate ideas within the organization to foster collaboration and effective exchange of knowledge
You will report to the BSO Manager.
What you'll bring:
2+ years of experience working in a customer-focused function/ troubleshooting
Degree in Business Informatics, Computer Science, Applied Mathematics, Finance or equivalent related work experience
Fluency in spoken and written English
Able to interpret client needs and translate them into application and operational requirements
Experience with data extraction, formulation, and analysis
Comfortable to work with a diverse group both internally and externally
Embracing toward innovation, leveraging modern technologies, including AI-driven solutions to enhance regional teamwork. Comfortable using digital collaboration platforms (i.e. Live Meeting, Video Calls) and document/knowledge repositories to drive efficiency and team connectivity
It will be considered an advantage if you also have:
Certification in ITIL
Basic knowledge of SQL, relational databases and associated terminologies
Experience with AWS and cloud-based technologies, including familiarity with cloud infrastructure, services, and deployment models.
Experience with coding languages
Basic understanding of different project methodologies
Basic knowledge of operating systems
What you will get:
Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.Work environment - excellent work conditions with friendly environment, recognized team spirit, and fun and quality recreation time.Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.Opportunity for Flexible working hours and Home Office.Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here
Experian Careers - Creating a better tomorrow together
Find out what its like to work for Experian by clicking here