About this role
Data Analyst Description - Drive high-impact transformation initiatives by combining deep data expertise with strong project execution, enabling data-driven decision-making, operational efficiency, and measurable business outcomes. Key Responsibilities 1. Project & Program Leadership
• Lead end-to-end execution of strategic projects (scoping → delivery → adoption) • Define project goals, timelines, risks, and success metrics • Drive cross-functional alignment across business, operations, and IT • Ensure delivery within cost, timeline, and quality expectations
2. Data Strategy & Analytics
• Translate business problems into data-driven solutions and insights • Design and operationalize data models, dashboards, and reporting frameworks • Drive adoption of BI tools and data platforms (Power BI, SQL, etc.) • Ensure data quality, governance, and integrity
3. Problem Solving & Business Impact
• Solve complex, ambiguous business problems using data and structured thinking • Identify opportunities for cost optimization, productivity, and service improvements • Deliver measurable improvements (e.g., cycle time, efficiency, customer experience) 4. Stakeholder & Change Management
• Act as a bridge between business leaders, ops teams, and technical teams • Drive stakeholder buy-in and ensure sustained adoption of solutions • Communicate insights and project outcomes to leadership in a clear, concise manner 5. Automation & Continuous Improvement
• Automate reporting and workflows using analytics and tools • Standardize processes and enable scalable operating models • Continuously improve data frameworks and project execution methods Skills & Experience Core Skills
• Advanced data capabilities: • SQL / data modelling • BI tools (Power BI / Tableau) • Data interpretation and storytelling
• Analytical thinking + structured problem solving Experience
• “Experience in service operations / field support / dispatch analytics” • KPIs like: • First-time fix rate (FTFR) • Cost-to-serve • Remote resolution
• Strong emphasis on automation + command center / ops analytics • Proven experience delivering large-scale, cross-functional projects • Experience working with business + data/IT teams together Behavioral Traits (critical for your org)
• High ownership and bias for action • Ability to work in ambiguity and drive clarity • Strong executive communication (your leadership forums expectation) • Detail-oriented, outcome-focused Success Metrics (important – makes JD “sharp”)
• % of projects delivered on time and impact achieved • Adoption of data tools / dashboards • Improvement in key KPIs (cost, SLA, productivity, etc.) • Stakeholder satisfaction
Job - Services Schedule - Full time Shift - No shift premium (India) Travel - No Relocation - Not SpecifiedEqual Opportunity Employer (EEO) -
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