About this role
Salary: £40,000 - 45,000 per year
Requirements: We require a minimum of 5 years experience in IT support or a service function, including experience in a 3rd Line Support position.We require ERP management capability, ideally with COINS or NetSuite.We require technical expertise in server maintenance (Windows 2012 to 2016), backups (Veeam), and network infrastructure.We require strong knowledge of Microsoft environments, including Office, SharePoint, Active Directory, and Exchange.We are looking for a confident, customer-focused problem solver with excellent communication skills.We require a full UK driving licence and flexibility to travel to sites.We require eligibility to work in the UK. Responsibilities: We provide support across hardware, software, phones, mobiles, and specialist systems.We manage helpdesk enquiries, escalating where needed and seeing issues through to resolution.We support servers, including Windows 2012/2016, Exchange 365, backups using Veeam, and network infrastructure.We set up new sites, accounts, and mobile devices.We maintain IT documentation and ensure smooth daily operations.We play a key role in keeping our systems running smoothly and supporting business-critical projects, including network refreshes, ERP implementation, on-premise to cloud transformation, and the integration of a new ticketing system. Technologies: Active DirectoryCloudERPHardwareSupportMobileNetworkSharePointVeeamWindowsOffice 365 More:
We are seeking a 3rd Line IT Support Engineer to join our team in Maidstone, Kent. This is a hands-on role where you will be the go-to person for troubleshooting, resolving issues, and supporting important technology projects across the business. The salary is circa £40,000 to £45,000, with additional benefits including a potential 5% bonus.
last updated 32 week of 2026