About this role
Salary: £? - ? per year
Requirements: 2–4 years of experience in a senior service desk roleStrong Windows 10/11 troubleshooting and deployment experienceActive Directory, Group Policy and Microsoft 365 administration experienceExperience with Intune or SCCM for device managementNetworking fundamentals, including DHCP, DNS, TCP/IP, VPN and Wi-FiExperience with a ticketing platform such as ServiceNow, Jira Service Management or similarClear communication skills and a customer-first approach Responsibilities: Own and resolve escalated first-line tickets within SLA, escalating to third-line support or infrastructure teams when neededDiagnose and fix complex hardware, software, network and access issuesBuild, image and deploy laptops and desktops using Autopilot, Intune or SCCMManage user accounts, groups, permissions and policies in Active Directory and Entra IDAdminister and support Microsoft 365, including Exchange Online, Teams and SharePointSupport VPN, remote access, printers, mobile devices and MFA issuesRun onboarding and offboarding, and handle patching and software packaging and deploymentIdentify recurring issues, conduct root cause analysis and propose fixesMentor and support first-line colleagues, and review or improve knowledge base articlesContribute to projects such as OS upgrades, rollouts and office moves Technologies: Active DirectoryHardwareSupportJIRAMicrosoft 365MobileNetworkServiceNowSharePointTCP/IPVPNWindowsOffice 365 More:
Were looking for a Desktop Support Engineer to handle escalated incidents and technical requests from the service desk, helping keep end users productive across devices, applications and access. Youll work closely with first-line colleagues and our wider infrastructure team, with scope to grow into third-line support or a specialist area. This is a contract role based in London, hybrid with four days per week, at a rate of £275 per day inside IR35.
last updated 42 week of 2026