About this role
Salary: £31,500 - 38,500 per year
Requirements: Strong communication and relationship-building skillsExperience working in a corporate or MSP technology environmentExperience administering Microsoft Active Directory, Exchange Server, and Office 365CompTIA certification, relevant apprenticeship, or higher educationDegree or degree-equivalent qualifications are desirablePeople-centric approach to serviceCompetence with Windows desktop and application supportExperience supporting tablets and mobile devicesKnowledge of network troubleshooting, including ping and tracerouteUnderstanding of our business, clients, and the market we work inGood understanding of Veeam Backup & ReplicationKnowledge of Microsoft Group PolicyUnderstanding of Microsoft Azure AD Sync and Azure AD ConnectExcellent conversational fluency in English to explain complex technical issues clearly Responsibilities: Provide exceptional remote technical support for cases that cannot be resolved by our 1st line engineersDiagnose issues, resolve requests, document incidents, ensure SLAs are met, and deliver excellent end-user experiencesConduct onsite troubleshooting at client facilities as needed to address complex requestsRepresent our company positively when working onsite with clientsCoach and mentor junior engineers by sharing technical expertise, collecting organisational knowledge, and identifying continuous improvementsServe as a point of contact and guide the team in the Team Leaders absenceEnsure a smooth transition between night and day shiftsTriaging cases correctly during the night shift Technologies: Active DirectoryAzureSupportMobileNetworkOffice 365VeeamWindowsCloudREST More:
We are razorblue, a growing IT partner with a collaborative team of like-minded tech people. We operate a hybrid working policy across most roles and value office-based teamwork because it creates natural learning opportunities and strengthens our culture. We invest heavily in learning and development, with fully funded training and accreditations, and we are proud of the progression opportunities across the business. Our benefits include a base salary of £31,500 per annum depending on skills and knowledge, a £7,000 night shift allowance, 25 days of holiday plus public holidays, the ability to purchase 10 more days, your birthday off, a referral scheme bonus, enhanced family leave, two paid charity volunteering days, discounted broadband, life insurance, private health insurance with Vitality Health, a quarterly team social fund, a Cycle to Work scheme, access to the latest tech through our Currys partnership, and an EV scheme. We are committed to an inclusive and accessible recruitment process and will support reasonable adjustments where needed.
last updated 32 week of 2026