About this role
Salary: £39,000 - 42,000 per year
Requirements
- Significant experience within an MSP or enterprise IT support environment
- Strong experience supporting Microsoft 365, Azure, Windows Server and Active Directory environments
- Experience with virtualisation, backup and disaster recovery technologies
- Strong networking, firewall and infrastructure troubleshooting skills
- Knowledge of ITIL service management principles and incident management processes
- Experience with PowerShell automation and technical documentation
- Strong organisation and prioritisation skills, with the ability to work independently and manage complex technical issues
- Strong communication and relationship-building skills, with a people-centric approach to service
- Excellent conversational fluency in English to clearly explain complex technical issues
- Experience with Citrix, SANs and server hardware is desirable
- Experience supporting security and compliance technologies is desirable
- Involvement in major incident management is desirable
- A growth mindset, willingness to learn and passion for technology
Responsibilities
- Act as the senior technical escalation point for complex incidents and service requests, troubleshooting infrastructure, cloud and end-user technologies
- Diagnose and resolve server, network, virtualisation, security and Microsoft 365 issues
- Support major incidents, changes and maintenance activities while ensuring service delivery meets agreed SLAs
- Investigate monitoring alerts and help prevent service disruption
- Assist with root cause analysis and manage vendor escalations
- Contribute to continual service improvement initiatives and technical standards
- Maintain technical documentation, knowledge articles and operating procedures
- Identify opportunities for automation and enhanced monitoring
- Provide technical guidance and support to 1st and 2nd Line Engineers, sharing knowledge, promoting best practice and supporting team development
- Deliver customer-focused technical support and communicate effectively with clients
Technologies
- Active Directory
- Azure
- Citrix
- Cloud
- Firewall
- Hardware
- Incident Management
- Support
- ITIL
- Microsoft 365
- Network
- PowerShell
- Security
- Windows
- Office 365
- DevOps
- REST
More
We are razorblue, an IT partner with a growing team of technology professionals. We invest in continuous learning and development through training, peer learning and opportunities to specialise, with promotions granted year after year. We operate a hybrid working policy across most roles, with office working supporting collaboration and natural learning; this role offers hybrid working at 50% after the probation period. The salary is £39,000–£42,000 per annum, depending on skills and knowledge. Benefits include flexible working, 25 days holiday plus public holidays and the option to purchase 10 additional days, private health insurance, a birthday day off, enhanced family leave and a baby bonus, funded training and accreditations, two paid charity volunteering days per year, discounted broadband, life insurance, a quarterly team social fund, a Cycle to Work scheme, access to technology through our Currys partnership and an electric vehicle scheme. We are committed to an inclusive and accessible recruitment process and can provide reasonable adjustments for applications and interviews.
last updated 45 week of 2026