About this role
Salary: £39,000 - 42,000 per year
Requirements
- Significant experience within an MSP or enterprise IT support environment.
- Strong experience supporting Microsoft 365, Azure, Windows Server and Active Directory environments.
- Experience with virtualisation, backup and disaster recovery technologies.
- Strong networking, firewall and infrastructure troubleshooting skills.
- Knowledge of ITIL service management principles and incident management processes.
- Experience with PowerShell automation and technical documentation.
- Experience with Citrix, SANs and server hardware (desirable).
- Experience supporting security and compliance technologies (desirable).
- Involvement in major incident management (desirable).
- Strong organisation and prioritisation skills, with the ability to work independently and manage complex technical issues.
- Strong communication and relationship-building skills, with a people-centric approach to service.
- Excellent conversational fluency in English to clearly explain complex technical issues.
- Excellent customer-facing skills and the ability to communicate effectively.
- A willingness to learn and develop, with a growth mindset and passion for technology.
Responsibilities
- Act as the senior technical escalation point for complex incidents and service requests, performing advanced troubleshooting across infrastructure, cloud and end-user technologies.
- Diagnose and resolve server, network, virtualisation, security and Microsoft 365 issues.
- Support major incidents, changes and maintenance activities while ensuring service delivery meets agreed SLAs.
- Investigate monitoring alerts and prevent service disruption.
- Assist with root cause analysis and manage vendor escalations.
- Contribute to continual service improvement initiatives and technical standards.
- Maintain technical documentation, knowledge articles and operating procedures.
- Identify opportunities for automation and enhanced monitoring capabilities.
- Provide technical guidance and support to 1st and 2nd Line Engineers, sharing knowledge, promoting best practice and supporting team development.
Technologies
- Active Directory
- Azure
- Citrix
- Cloud
- Firewall
- Hardware
- Incident Management
- Support
- ITIL
- Microsoft 365
- Network
- PowerShell
- Security
- Windows
- Office 365
- DevOps
- REST
More
We are razorblue, a growing IT partner, and were looking for a 3rd Line Engineer to join our team. We value drive, collaboration, innovation and a passion for technology, and we invest in learning and development through funded training, accreditations and peer learning. Our development culture has supported frequent promotions. We operate a hybrid working policy across most roles; this role offers hybrid working at 50% after the probation period, alongside flexible working. The base salary is £39,000 to £42,000 per annum, depending on skills and knowledge.
Benefits include 25 days holiday plus public holidays, the option to purchase up to 10 additional days, private health insurance, your birthday off, enhanced family leave and a baby bonus, two paid charity volunteering days per year, discounted broadband, life insurance, a quarterly team social fund, a Cycle to Work scheme, access to technology through our Currys partnership and an electric vehicle scheme. We are committed to an inclusive and accessible recruitment process and can support reasonable adjustments for applicants.
last updated 45 week of 2026