About this role
Salary: £? - ? per year
Requirements: Previous Service Desk or IT Operations management experienceStrong leadership and people management skillsITIL Service Management experienceExperience with ITSM platforms such as Halo, ServiceNow or IvantiStrong Microsoft 365, Windows and Active Directory experiencePrevious experience resolving complex technical issuesExperience within IT Service Desk or IT OperationsITSM experience (Halo, ServiceNow, Ivanti or similar)Previous IT Service Desk or Helpdesk experienceExcellent customer service skillsStrong troubleshooting abilityExperience using ITSM systemsA proactive and customer-focused approachPrevious IT Service Desk or Technical Support experienceExcellent communication skillsStrong problem-solving abilityExperience working within an ITIL environment is advantageousExperience with Halo, ServiceNow, Ivanti or similar ITSM platforms is desirable Responsibilities: Leading Service Desk operationsManaging service quality and customer experienceWorkforce planning and rota managementIncident, request and knowledge managementMajor incident supportPerformance reporting and continual service improvementWorking closely with technical teams and third-party suppliersTechnical leadership across the Service DeskRoot cause analysisProblem ManagementKnowledge ManagementMentoring L1 and L2 engineersWorking with infrastructure teams and third-party suppliersFirst-line IT supportIncident and Service Request ManagementUser account administrationAccess managementCustomer supportTechnical troubleshootingMaintaining accurate ITSM records Technologies: Active DirectorySupportITILITSMMicrosoft 365ServiceNowWindowsOffice 365 More:
We are a well-established Local Authority Technology Services team based at County Hall in Chichester, West Sussex, offering hybrid working with initial office attendance required for training. We are recruiting for multiple contract Service Desk opportunities across a busy support environment, with Monday to Friday working, 37 hours per week, and a 6-month contract. These roles offer the chance to join our team supporting service delivery across L1, L2 and L3, with opportunities for experienced IT professionals at different levels.
last updated 32 week of 2026