About this role
Salary: £32,000 - 35,000 per year
Requirements: Proven experience in a similar 1st/2nd line IT support or helpdesk role.Strong working knowledge of Microsoft Office 365, Windows 10/11, and Active Directory.Basic understanding of networking concepts such as TCP/IP, DNS, DHCP, and VPNs.Experience with hardware troubleshooting for PCs, laptops, printers, and mobile devices.Excellent communication skills with the ability to explain technical issues to non-technical staff.A logical approach to problem-solving and a customer-focused mindset. Responsibilities: Act as the first point of contact for all internal IT queries via the ticketing system, phone, and face-to-face.Troubleshoot and resolve hardware, software, and network issues efficiently.Manage user accounts, permissions, and passwords within Active Directory and Office 365.Set up, configure, and deploy new IT equipment for onboarding employees, including laptops, desktops, and mobiles.Maintain an up-to-date inventory of all IT assets and software licenses.Escalate complex 3rd line issues to the Senior IT Manager or external vendors when necessary. Technologies: Active DirectoryHardwareSupportMobileNetworkOffice 365TCP/IPWindows More:
We are a highly successful and expanding business with an internal support team that values its staff and offers an excellent working environment. We are looking for a dedicated IT Technician to join us and provide comprehensive 1st and 2nd line support across the business. This is a fantastic opportunity to support internal staff, troubleshoot issues, and help ensure our core systems run smoothly.
last updated 32 week of 2026