About this role
On-call Bell Captain @ Villa Copenhagen | Strawberry On-call Bell Captain @ Villa Copenhagen Location Denmark, København Department Guest Services Apply by 2026-08-31 Want to be a part of a fantastic adventure? Villa Copenhagen is a social scene in Copenhagen allowing the past, present and future to come together in an inspiring, playful and authentic ambiance. We live by our values - Contrast, Conscious Luxury and Happiness. These values form our daily lives at Villa Copenhagen as well as guide us towards our vision of being the best hotel FOR the world. We are now looking for some amazing On-Call Bell Captains for our Front of House. Skills & qualifications needed We are looking for a person who wants to join us on our exciting journey and who shows the same enthusiasm and courage that characterize our organization. We believe that you are a person with a big heart that values a diversified workplace, you care about mother earth, service is your passion, and you are a cosmopolitan spirit with a genuine love for Copenhagen. We also believe that you are solution oriented and quick on your feet. At Villa Copenhagen, we believe that the future in hospitality lies in the digital, yet personal service. Our work is not behind the desk, but in front of it. In that sense, we are looking for a person who loves to be there with the guests, not just by the guests, and someone who dares to poke the bear on 5-star service and to be part of a new way of working in a Front of House. We also look for: You have a driver’s license class B You either speak one of the Scandinavian languages or English You identify with the following You thrive in a high pressure and dynamic environment ensuring a consistently high level of productivity and operational standards paying particular attention to details. You are a true team player, approachable and have a can-do attitude. You are a Cosmopolitan spirit with a genuine love for Copenhagen and Mother Earth. Key Responsibilities Greeting guests inside and outside of the hotel Handling guests’ luggage, with great care Valet parking, including parking and retrieving guests’ cars and doing so with utmost caution and attention to detail Maintaining high visibility in the Courtyard Handling guests requests and concerns Actively listen to and resolve complaints and issues, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others Ensuring good and swift communication within the team and between departments Always up to date on what to do in Copenhagen as well as open restaurants to recommend to guests Making sure all actions are in line with our brand values What we can offer Pension Insurance 4 free hotel night stays per year within the Strawberry chain (contract higher than 20%) The opportunity to grow and develop in an inspiring environment A workplace that is environmentally conscious and focused on social responsibilities (WeCare) A job in an organization, where People, Planet and Profit goes hand in hand - and where we report on the triple bottom line Professional and thorough training & development from start and on going Together with a team of dedicated and passionate people, you have the chance to put your very personal imprint and create a Villa Copenhagen that you - and we - are proud to be part of. A preferred place to work. We come from very different backgrounds and we love how that diversity positively influences our work Are we the perfect match? We are looking for on-call employees, starting consecutively. You will be reporting to our Front of House Manager Justina Spokeviciute. The position includes daytime, evening & weekend shifts. Please apply by uploading your application and CV. Upload already today and no later than the 31st of August. Interviews will be held throughout the application period. (No applications via email, Linkedin etc) For questions about the position, please contact Justina on +45 52 64 54 14. We hire attitude ….and train skills Apply Want to speed up your application process? Here you can choose to login with Linkedin. By doing this we will fetch your name, title, current position and email or you can just proceed with filling in your details in the form below. Sign in with Linkedin Choose your fields of interest Choose Location [title] Choose Job category [title] Choose Roles First name Required Last name Required Email address Required Phone number Required Link to your LinkedIn profile The link to your LinkedIn profile can be found here Must be a LinkedIn profile link Do you have experience from a similar role? Yes No To work at Villa Copenhagen, you need to either be a citizen of a Nordic country, a EU citizen or have a valid work permit. Citizen of a Nordic Country EU citizen Valid work permit None of the above A hotel operates 24/7, meaning your working hours may vary between early mornings, late nights, weekends and holidays. Are you comfortable with this? Yes I´d rather work regular hours What languages do you speak? English - fluent English - novice Scandinavian language (Danish, Swedish, Norwegian) Another language Which of these three traits do you think is most important in a high-end hotel? Precision & Order Speed & Efficiency Warmth & Personality A guest looks lost in the lobby, but you are currently on your way to a scheduled break. What do you do? Villa Copenhagen is a high-energy environment. Tell us about a time you had to stay calm when everything around you was chaotic. If a guest mentions they are staying with us to celebrate a quiet anniversary, what is one small, free gesture you would do to make it special? What is one thing you find frustrating in a workplace, and how do you usually handle it? At Villa, we aim for perfection in every glass. If you notice a guest looking at their drink with hesitation or mentioning it’s not what they expected, what is your immediate 'luxury' response to turn that moment around? Are you applying for this position through a third-party provider? Yes - Københavns Erhvervshus Yes - Hotel-og Restaurantskolen Yes - Seniorstyrken Yes - Fisken Yes - Other No Apologies, your application wasn't recieved correctly due to what seems like a malformed file. Make sure the file is not corrupt and is of common format, preferably PDF. CV Subscribe me to similar job openings I agree that my personal information is handled in accordance with the following privacy policy Thank you for your interest in us and the career opportunities. Protecting your privacy is important to us. Please note that this privacy policy applies only to the careers pages. The documents you give us (your application, CV and other attachments) contain a lot of personal data, some of it even sensitive data. The Data Controller for processing this data is Strawberry), Norwegian Org. No. 990 465 339, Postboks 2424 Solli NO-0201 OSLO, Tel.: +47 22 33 42 00, e-mail [email protected]. All documents related to your application will be routinely stored for 3 years, but apart from being stored, it will only be processed in connection with the current application process or if there should be a legal obligation. Legal basis for the processing is the GDPR art. 6, 1. a) (consent). You have the right to request the data controller for access to and correction or deletion of personal data or restriction or termination of processing, as well as protesting against the processing, to have the personal data transferred, and to lodge a complaint to the relevant supervisory authority. Appropriate technical and organizational security measures are taken and maintained to protect personal data against accidental, unlawful or unauthorized access, use, disclosure, alteration, destruction or loss of personal data. You can also update your profile at any time by following the same procedure to submit a new application. Any changes we make to our Privacy Policy will be posted on this page. Please check back frequently to see any updates or changes to the policy. Video is being proccessed, one moment! Send application