About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Food & Beverage Super Host, you’re not just helping prepare for dining and event service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Role Overview The Food and Beverage Super Host is the face, flair and friendly mischief-maker of our Food and Beverage scene. Stationed front and center in the hotel lobby. This is a sales-driven, high-energy host role where confidence, charm and commercial instinct collide. You bring the buzz, spark curiosity, and effortlessly convert hellos into dinners, drinks and wow moments. If you thrive on human connection, love food and drink culture, and can sell an experience without sounding like you’re selling, this one’s for you. Key Responsibilities Guest Engagement and Hosting · Own the lobby like it’s your stage. Warm, confident, approachable and impossible to ignore · Strike up conversations that feel natural, fun and genuine (no scripts, no cringe) · Build instant rapport with guests from all walks of life · Create irresistible intrigue around Tyburn Kitchen and Bow Bar · Become the go‑to person for insider tips, recommendations and “don’t-miss” moments. Sales, Spark & Subtle Persuasion · Confidently sell the experience - menus, vibes, cocktails, specials, the whole tasty package · Drive walk-ins, encourage bookings and keep the covers rolling · Read guests quickly and tailor your pitch like a pro · Support occupancy, covers and spend per head through charm, timing and great conversation Brand Personality & Presence · Be a walking, talking ambassador for our restaurant and bar · Look sharp, stylish and on-brand · Bring energy, warmth and personality that reflects the soul of our venues · Stay on top of menus, cocktails, events, promos and what's hot right now Dream-Team Collaboration · Work seamlessly with Front Office and Venue Managers to manage flow and maximise opportunity · Share guest insights, preferences and feedback with Food & Drink and Culinary teams · Smoothly manage expectations and support service recovery when needed · Be adaptable, solution-focused and always guest-first
Key Responsibilities Guest Engagement and Hosting · Own the lobby like it’s your stage. Warm, confident, approachable and impossible to ignore · Strike up conversations that feel natural, fun and genuine (no scripts, no cringe) · Build instant rapport with guests from all walks of life · Create irresistible intrigue around Tyburn Kitchen and Bow Bar · Become the go‑to person for insider tips, recommendations and “don’t-miss” moments. Sales, Spark & Subtle Persuasion · Confidently sell the experience - menus, vibes, cocktails, specials, the whole tasty package · Drive walk-ins, encourage bookings and keep the covers rolling · Read guests quickly and tailor your pitch like a pro · Support occupancy, covers and spend per head through charm, timing and great conversation Brand Personality & Presence · Be a walking, talking ambassador for our restaurant and bar · Look sharp, stylish and on-brand · Bring energy, warmth and personality that reflects the soul of our venues · Stay on top of menus, cocktails, events, promos and what's hot right now Dream-Team Collaboration · Work seamlessly with Front Office and Venue Managers to manage flow and maximise opportunity · Share guest insights, preferences and feedback with Food & Drink and Culinary teams · Smoothly manage expectations and support service recovery when needed · Be adaptable, solution-focused and always guest-first Skills and Experience Essential · Experience in hospitality, sales or guest-facing roles · A natural ability to engage, influence and connect with people · Confident, polished communicator with great verbal skills · Comfortable approaching guests proactively (you love it, actually) · Genuine passion for food, drink and hospitality culture Desirable · Upselling or sales experience in hospitality or retail · Solid knowledge of food, wine, cocktails and bar culture · Experience in luxury, lifestyle or high-energy environment The Kind of Person You Are · Confident, charismatic and socially switched-on · Naturally engaging with a cheeky, playful edge that still feels professional · A touch of flair or flamboyance — extra points if you light up a room · Polished, stylish and visually on point · Resilient, adaptable and thrives in a fast-paced environment · Warm, positive and always solution-focused What Success Looks Like · Increased walk-in traffic and covers at Tyburn Kitchen and Bow Bar · Guests raving about their lobby experience and F&D recommendations · Strong relationships with Front Office and F&D teams · A buzzing, welcoming lobby that makes guests want to stay, dine, drink — and come back for more What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.