About this role
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
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As an Assistant Security Manager at DoubleTree Tower of London, you’re not just ensuring guest, team member, and facility safety – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest. As an Assistant Security Manager, you will be responsible for directing and coordinating the activities of security personnel, work with Department Heads to confirm all staff understands security procedures, and organising patrolling of the property to deliver a safe Guest and Member experience. An Assistant Security Manager will also be required to ensure that hotel is in compliance with all local safety regulations and is conversant with hotel emergency procedures.
Exceptional Hospitality Starts with You
• Maintain good communication and work relationships in all areas of the hotel • Liaise with government and law enforcement agencies as necessary • Coordinate additional personnel for Conference and Banqueting functions • Organise patrolling of all boundary areas, bedrooms, offices, storage areas, public areas, and function rooms • Assist the hotel in complying with Local Fire Safety Legislation • Assist the hotel with Local Safety Legislation to ensure compliance of the security department • Knowledge of the codes of practice for P.A.C.E. • Ensure tours are carried out for the purpose of fire prevention, safe means of escape, and security • Inquire as necessary into and report upon any thefts within the hotel using your discretion in connection with any of these matters that you deem should be reported to the police • Direct and coordinate the activities of all security personnel, engage in the implementation of safety and security procedures for the department, and provide assistance and advice to other departments in relation to security • Prepare incident reports and ensure all allegations are properly followed up • Liaise with Departmental Heads to ensure hotel staff is aware of their security responsibilities • Plan, deliver and facilitate regular staff awareness training • Be fully conversant of company terrorist procedures and convey to staff • Be fully conversant with hotel Fire and Emergency procedures • Responsible for management of key control within all departments What are we looking for? An Assistant Security Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Organised and systematic approach to problem solving • Security industry experience in supervisory capacity • SIA trained and licensed • Ability to listen and respond to demanding guest needs • Good leadership, interpersonal and communication skills • Accountable and resilient • Committed to delivering high levels of customer service • Ability to work under pressure • Flexibility to respond to a range of different work situations • Good grooming standards It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
• Previous experience in same or similar role • First Aid • Fire fighting qualification • IT proficiency Working Hours: Tuesday to Saturday, 12:00 pm to 8:00 pm, with flexibility to change shifts for events. Shifts may finish as late as 2:00 am, as required.
What It Takes to Make the Stay At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.