About this role
As an Associate in our Back Office department, you will play a vital role in our CLM Domestic BFSI team. Your primary focus will be to provide exceptional customer care and support, ensuring a positive and satisfying experience for our clients. This role is perfect for an individual who is passionate about customer service and has a keen interest in the BFSI industry.
• Handle customer inquiries and provide accurate information about our products and services. • Resolve customer issues and complaints in a timely and efficient manner. • Maintain a positive and professional attitude while interacting with customers. • Build and maintain strong relationships with customers, ensuring their satisfaction and loyalty. • Collaborate with other teams to ensure a seamless customer experience across various touchpoints. • Stay updated with the latest industry trends and product knowledge to provide accurate advice. • Document and record customer interactions and feedback for future reference and analysis. • Identify and escalate complex customer issues to the appropriate team for further assistance. • Ensure compliance with company policies and procedures while handling customer interactions. • Actively contribute to team goals and collaborate effectively with colleagues.
• A high school diploma or equivalent qualification is required. • Prior experience in a customer service role, preferably in the BFSI industry, is preferred. • Excellent communication skills, both verbal and written, with the ability to communicate effectively with customers. • Strong problem-solving and critical thinking abilities to handle customer issues. • Ability to work independently and manage multiple tasks simultaneously. • Proficiency in using customer relationship management (CRM) systems and other relevant software. • Basic knowledge of BFSI products and services is an asset. • A customer-centric approach and a passion for delivering exceptional service. • Willingness to learn and adapt to new industry trends and best practices. • A positive and professional attitude, with a focus on continuous improvement.