About this role
Upway is the leading marketplace for certified refurbished e-bikes, operating across Europe and the US. We buy, refurbish, and resell e-bikes with a rigorous technical process, making sustainable mobility more accessible while delivering a seamless, reliable customer experience. Upway is hiring a New Services Manager to lead one of our new business verticals globally. This is a critical role to develop new revenue streams beyond e-bike sales. You will own and execute the strategy for the Equip vertical, dedicated to accessories and bike customization. You will have P&L responsibility and will work cross functionally with both internal partners (Product, Tech, Operations, Marketing) and external stakeholders to deliver solutions tailored to each market’s specific opportunities and challenges. The role is based in Paris, with travel across Europe (Germany, Belgium, Netherlands) and occasional trips to the US. Own in full the Equip vertical of New Services that aims at offering Upway customers the best accessory and customization options Manage and own Equip P&L and associated performance targets Develop strong relationships with Pan-European and American suppliers to enable performant sourcing Build efficient operational processes with local teams to optimize stock management, packaging time and delivery experience Work closely with Marketing teams to better sales strategy and performance Collaborate with Tech & Product to develop new features that will improve the overall performance of your vertical and increase customer satisfaction