About this role
Verus Mortgage Capital is seeking a Systems Support Analyst – Mortgage Applications who enjoys solving problems, supporting users, and making technology work better for the business. In this role, you’ll help keep our internal and external applications accessible, reliable, and running smoothly while partnering with business and technology teams to resolve issues and improve the user experience. As our technology capabilities grow, you’ll have opportunities to deepen your mortgage systems expertise, expand your technical skills, and contribute to improvements across the organization. As an Systems Support Analyst, you will provide troubleshooting and escalation of issues. Success in this role will require the candidate to be able to listen to business needs, promptly prioritize and respond to requests, and collaborate to deliver solutions. Associates must be able to effectively work in both remote and in-office environments. Candidates must possess the interpersonal skills to facilitate a cohesive work relationship with both internal and external partners at various levels. The ability to work and thrive both independently and collaboratively within an entrepreneurial small-team environment is a must. Provide application configuration and support for internal system users. Troubleshoot issues and communicate with users and support team through resolution. Monitor application health and performance. Proactively escalate issues and potential issues to minimize disruption to users. Work within different Databases for each supported application. Prioritize and balance tasks across multiple applications. Create knowledge base documentation for End User Support. Participate in the documentation of business requirements, communication of issues and potential solutions to software vendors, in coordination with Product Owners. Interact effectively with both technical and non-technical users. Hybrid in Bloomington, MN - Tuesday and Thursdays