About this role
We are seeking a detail-oriented QA Analyst to support our ServiceNow development team and coordinate quality assurance efforts across the organization. This role will provide dedicated QA support to a team of ServiceNow developers, lead User Acceptance Testing (UAT) coordination across multiple business units and help build out automated regression testing capabilities over time. The QA Analyst will also cross-train to serve as backup QA/UAT support for our web application development team and assist with triaging ServiceNow custom application support tickets and change requests. This is a great opportunity for someone who enjoys variety, cross-functional collaboration, and building QA processes from the ground up. Partner with ServiceNow developers to test new features, enhancements, and custom applications prior to release Design, execute, and document test cases and test plans for ServiceNow configurations, workflows, and integrations Identify, log, and track defects through resolution using ServiceNow (or designated defect tracking tool) Validate fixes and perform regression testing on affected areas after changes are deployed Serve as the primary point of contact for coordinating UAT across multiple business teams/stakeholders Develop UAT test scripts and scenarios in collaboration with business stakeholders and developers Schedule and facilitate UAT sessions, gather feedback, and track sign-off approvals Communicate testing timelines, status, and outstanding issues to stakeholders and project teams Collaborate with development and QA leadership to evaluate and select automated testing tools/frameworks suitable for ServiceNow and web application environments Assist in building, maintaining, and expanding an automated regression test suite over time Document automated test coverage and help transition manual regression tests to automated scripts where feasible Cross-train on the web application development team's QA and UAT processes to serve as backup coverage Step in to support web application testing during peak periods, absences, or resource gaps Maintain familiarity with both ServiceNow and web application testing standards, tools, and documentation Assist in triaging incoming support tickets and change requests for ServiceNow custom applications Perform initial assessment of reported issues to determine severity, reproducibility, and appropriate routing Support prioritization discussions with developers and business stakeholders Help maintain documentation of common issues, resolutions, and known workarounds