About this role
The Inside Sales Manager leads and manages a team of National Account Executives responsible for nurturing existing broker relationships and actively generating new business within Verus’ wholesale channel. This role is responsible for the overall performance, coaching, and development of the National Account Executive team, ensuring they effectively identify and pursue prospective clients in the wholesale market. The Inside Sales Manager will guide the team in proactively seeking new business partnerships, engaging potential clients, and presenting the benefits of Verus’ non-Agency mortgage products. This involves overseeing a strategic approach to market analysis, ensuring the team stays abreast of industry trends, and understands the unique needs of potential clients. Collaboration with the sales and marketing teams is crucial, as the Inside Sales Manager contributes insights gained from the team’s client interactions to refine strategies for attracting new business. The ability to articulate the value proposition of Verus’ mortgage products and showcase the company’s strengths, both directly and through team coaching, will be key in expanding market presence. In essence, the Inside Sales Manager is both a steward of team performance and a driver of growth, actively leading the National Account Executive team in the acquisition of new clients and the overall success of the company in the non-Agency wholesale sector. This position offers an annual base salary of $75,000, plus additional earning potential through sales overrides based on team production. Team Leadership & Management Lead, manage, and develop a team of National Account Executives, setting performance goals and monitoring progress against targets. Hire, onboard, coach, and provide ongoing development to National Account Executives. Conduct regular team meetings and one-on-ones to review performance, pipeline, and broker relationships. Client Relationship Management Ensure the National Account Executive team fosters and maintains strong relationships with existing Mortgage Brokers. Serve as an escalation point of contact for client inquiries, concerns, and support that require management involvement. New Business Generation Guide the team in identifying and pursuing opportunities to expand the Broker base in the non-Agency wholesale market. Support National Account Executives in proactively engaging with potential clients and presenting the benefits of Verus’ mortgage products. Transaction Facilitation Oversee the team’s management of the end-to-end loan application process, collaborating with brokers and internal teams. Ensure smooth and efficient transactions across the team’s pipeline, resolving escalated issues that may arise during the loan process. Compliance and Industry Knowledge Ensure the team stays updated on industry regulations, compliance requirements, and changes in the non-Agency mortgage space. Ensure team adherence to industry compliance standards and maintenance of state licensing approvals, where needed. Communication and Collaboration Effectively communicate with internal teams, including underwriters and loan processors, to streamline processes across the team. Collaborate with sales and marketing leadership to contribute insights for refining strategies. Market Analysis and Strategy Conduct and oversee market analysis to identify trends and opportunities in the non-Agency wholesale sector. Contribute to the development and refinement of strategies for attracting new business. Problem Resolution Address and resolve escalated issues or challenges that may arise during the loan process, ensuring client satisfaction. Business Growth Contribution Actively contribute to the overall success of the company by driving team performance, client satisfaction, and maximizing business opportunities. Adaptability and Innovation Stay adaptable to changing market conditions and proactively seek innovative approaches to enhance team service delivery.