About this role
Join our team as a Senior Ride-Hailing Specialist and lead operational performance across our growing network in Peru. You will turn data into action, optimizing city operations, leading cross-functional projects in safety and marketing, and using modern analytical tools to enhance driver and rider satisfaction. If you have a proven track record in mobility operations, apply today! Manage and optimize daily ride-hailing operations across multiple cities in Peru, ensuring efficiency, service quality, and driver-partner-passenger satisfaction. Lead cross-functional projects involving driver operations, safety, marketing, efficiency, and support. Monitor and improve customer satisfaction metrics by addressing customer concerns and feedback Conduct weekly cross-functional communications to ensure alignment across departments. Develop and present insights, forecasts, and recommendations based on in-depth analysis of operational data Support the development and scaling growth of local partnerships.