About this role
This role owns the performance management framework across inDrive's three partner-owned darkstore businesses reporting directly to the VP of Groceries. It is responsible for designing how performance is measured, setting and negotiating targets with each acquired company’s CEO, and tracking delivery against those targets through reliable, standardized reporting — giving the VP one credible view of how each market is actually performing against plan. Performance Framework Design Design and own the performance management framework across the three darkstore businesses — KPIs, scorecards, review cadence, and escalation triggers Define the metrics hierarchy from GMV and the contribution margin waterfall down to store-level operational drivers Standardize reporting definitions across markets so performance is genuinely comparable, not just locally consistent Target-Setting & Partner Accountability Set and negotiate annual/quarterly targets with each partner CEO, aligned to board expectations Track performance against targets, flag material gaps early, and ensure clear ownership for closing them Prepare partner performance reviews and board materials with an honest, evidence-based read on each market Reporting Infrastructure Own the monthly reporting system — rollout, data quality, and reliability across all three markets Build the recurring reporting cadence (monthly/quarterly) that feeds board reviews and forecast cycles Partner with Finance to ensure financial and operational data reconcile Cross-Functional Interface Represent performance status in reviews with Finance and other relevant functions Translate performance signals into clear, board-ready narratives for the VP