About this role
As Senior Product Manager, Verification Automation & Operational Efficiency , you will own the vision, strategy, and execution for verifying millions of drivers, couriers, and vehicles across 48 countries. Because verification determines who gets onto the platform, this domain directly shapes platform safety, trust, and unit economics. You will drive two parallel priorities: expanding automated checks (AI/ML, OCR, government API integrations) to reduce costs and processing time, while building high-efficiency queues and tooling for the manual review operations team. Partnering closely with Design, Engineering, Data Science, Security, Operations, and executive leadership, you will align complex roadmaps to lower the cost per verification without compromising accuracy or letting fraud through. Scale Global Automation: Expand rule-based and AI/ML verification pipelines (OCR, biometrics, API integrations) to auto-resolve high-volume applications safely and accurately. Maximize Operational Throughput: Transform manual review workflows, queues, and dashboard UX to dramatically speed up review times and reduce human error. Bridge Operations and Product: Convert daily frontline operational pain points into high-value product features and a unified strategic roadmap. Manage Verification Unit Costs: Take full accountability for domain unit economics, driving down cost-per-verification while protecting accuracy and completion rates. Drive Cross-Functional Delivery: Orchestrate complex, multi-team roadmaps across Engineering, Data Science, Security, Operations, and Business leadership. Navigate Regulatory & Technical Risk: Build scalable, privacy-compliant (GDPR, local laws) verification architectures that protect customer data without adding friction to the user experience. Optimize via Data & Testing: Use rigorous data analytics and continuous testing to track, refine, and improve verification accuracy, speed, and cost efficiency.