About this role
We are looking for a Senior Product Manager to join one of the teams within the Trust & Safety Unit , responsible for building a safe and reliable communication layer across the platform. Our team owns the communication experience between users on both sides of the marketplace — including drivers and passengers, couriers and customers — across voice calls and in-app messaging. Our goal is to make communication seamless and effective while keeping it safe, protecting users from abuse, harassment, scams and other safety risks. As a horizontal product domain, we work across multiple products and markets globally, partnering with teams across the company to improve the safety of communication and contribute to the overall Trust & Safety goals of the platform. Communication Quality & Coverage: Own and improve the quality, reliability and coverage of in-app communication channels, including voice calls and messaging, ensuring safe and effective communication experiences. Define and evolve product strategies across communication quality, safety and content moderation, balancing user experience with risk prevention. Communication UX/UI: Drive the UX/UI strategy for calls and in-app messaging. Simplify communication flows, improve user understanding of what is happening within the app, and create intuitive experiences that make communication both seamless and safe. Advanced Analytics & Data Experiments: Define product hypotheses, design and run high-frequency A/B tests, and conduct deep analysis of user behavior and communication patterns. Strong hands-on experience with analytics is highly valued, including the ability to independently explore data and use AI/LLM tools to accelerate product analysis and research. Global Scalability & Localization: Scale communication safety solutions across different product verticals and regions while adapting them to their specific user needs, safety risks and operational contexts. Build flexible product solutions that can be customized to address local challenges without compromising the overall safety strategy and product scalability. Cross-Functional Roadmap & Stakeholder Management: Build and drive a cross-functional product roadmap across multiple products, markets and teams. Align stakeholders, manage dependencies and prioritize initiatives across Product, Engineering, Design, Data Science, Operations and Trust & Safety.