About this role
We are currently seeking a highly motivated, full-time, Front Desk to assist our Los Angeles Urgent Care Centers. We are looking for someone fluent in Cantonese or Mandarin. This role will report to the Office Manager and enable us to continue to scale in the healthcare industry. This role requires cross-coverage is across our multiple urgent care locations throughout Los Angeles. Our Values: Put Patients First Empower Entrepreneurial Provider and Care Teams Operate with Integrity & Excellence Be Innovative Work As One Team Greet people entering the office, answering questions, providing directions and instructions on the check-in procedure. Manage a multiple-line phone system by addressing caller concerns, routing callers to the appropriate extensions, and leaving messages for the healthcare providers. Provide basic and accurate information in-person and via telephone/email. Maintain the reception area, keeping it clean and free of clutter. Submit treatment authorization requests. Maintain office security by following safety procedures and controlling access via the reception desk Must be detail oriented and possess strong organizational skills in a fast-pace environment Good verbal and written communication skills. Be able to prioritize workload while remaining flexible. May be required to work overtime to meet tight deadlines Highly motivated and able to work with multiple teams simultaneously. Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls. Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing. Other duties as required.