About this role
About adm Indicia adm Indicia is a next-generation brand activation agency. We create and activate meaningful brand experiences that drive ROI. Our purpose is to simplify our clients’ below-the-line marketing, build sustainable ROI and engage their customers across the path to purchase. Everything we do is optimized through leading strategic capability and actioned through executional excellence. Our substantial investment in technology, data science, and resources provides our differentiation in the marketplace. Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment. As an Account Manager (AM), you will lead the day-to-day management of client activities across ADM Indicia offices and our St. Louis-based client team, ensuring the successful delivery of print, corrugate, and permanent POSM programs. Acting as a trusted partner to your clients, you will manage projects from brief through production and final delivery while collaborating with internal teams, suppliers, and stakeholders to deliver best-in-class service, quality, and value. You will be responsible for maintaining strong client relationships, managing campaign execution, ensuring commercial performance, and identifying opportunities for continuous improvement and account growth. Success in this role requires strong project management, production knowledge, commercial awareness, and the ability to thrive in a fast-paced, client-focused environment. Client Relationship Management Serve as a key day-to-day contact for assigned client stakeholders, building trusted working relationships and maintaining a high level of customer satisfaction. Develop a strong understanding of the client's business objectives, challenges, and marketing priorities. Proactively manage client expectations through regular status updates, recommendations, and consultative support. Support client growth initiatives by identifying opportunities to expand ADM Indicia's service offering. Project Management & Campaign Delivery Manage multiple projects and campaigns from brief through production and final delivery. Create and maintain project plans, schedules, timelines, and delivery milestones. Ensure all briefs are complete, accurate, and effectively communicated to internal and external stakeholders. Monitor project progress, identify risks, and implement solutions to ensure successful delivery. Maintain accountability for quality, accuracy, timeliness, and profitability across all assigned workstreams. Print, POSM & Production Management Review client requirements and develop comprehensive production specifications. Partner with production teams and suppliers to ensure all print and POSM solutions meet quality, brand, and operational requirements. Support supplier selection, production planning, proofing, and quality control processes. Manage project execution in accordance with ADM Indicia's established ways of working and operational standards. Supplier & Vendor Management Build and maintain effective relationships with suppliers and production partners. Support cost control initiatives and identify opportunities for value engineering and operational efficiencies. Ensure supplier performance aligns with project timelines, quality standards, and client expectations. Commercial Management & Growth Support forecasting, budgeting, and financial tracking activities across assigned accounts. Analyze project performance, profitability, and savings opportunities. Identify potential growth opportunities and communicate recommendations to senior leadership. Support proposals, presentations, and client development initiatives as required. Reporting, Analytics & Continuous Improvement Ensure data accuracy across all reporting and workflow systems. Prepare activity reports, campaign performance summaries, monthly reviews, and QBR materials. Analyze delivery performance and identify opportunities for process improvement. Collaborate with internal stakeholders to enhance efficiencies, best practices, and client outcomes. Communication & Collaboration Provide clear visibility on project status, risks, opportunities, and client feedback. Collaborate closely with Account Management, Client Services, Production, Procurement, and Supply Chain teams. Tailor communications appropriately for different audiences, ensuring clarity and alignment across all stakeholders. Contribute positively to a culture of collaboration, accountability, and continuous improvement.