About this role
About the Role This is a rare opportunity to join a fast-growing AI-focused B2B SaaS company as their first dedicated Operations & Customer Success hire . You'll work directly alongside the founding team to onboard, support, and grow a portfolio of 40+ B2B clients across 14+ industries. The company builds an AI Visibility Content Engine that helps brands appear in AI-generated answers and overviews across leading platforms. You'll be foundational to how clients experience the product and how the team scales. What You'll Do Own the end-to-end onboarding experience for new B2B clients, ensuring a smooth and value-driven start Serve as the primary point of contact for a growing portfolio of clients, building strong relationships and driving retention Identify client needs and translate them into actionable product feedback for the founding team Develop and refine scalable processes for client communication, reporting, and success tracking Collaborate closely with the founders on operat...