About this role
Payroll and Benefits Administrator
Location: Ipswich (Hybrid)
Reporting Line: Head of HR Operations
The Role
To support the delivery of accurate, compliant, and timely payroll and benefits administration across multiple countries. The role ensures adherence to local payroll regulations and global governance standards, working with in-country providers, internal stakeholders, and third-party vendors to deliver a seamless employee experience.
Key Responsibilities
Payroll AdministrationSupport end-to-end payroll processing across multiple jurisdictions (UK, EMEA, APAC, Americas as applicable)Coordinate with in-country payroll providers/vendors to ensure timely and accurate payroll deliveryCollate, validate, and submit payroll inputs including:Starters, leavers, and employee lifecycle changesCompensation changes, allowances, bonuses, and commissionsAbsence and statutory payments in line with local legislationReview and validate payroll outputs, reconciliations, and reports across regionsEnsure compliance with local tax, social security, and employment regulationsSupport global payroll calendar management and governance processesAssist with year-end activities (e.g. local filings, tax returns, employee reporting)
Benefits AdministrationAdminister and coordinate employee benefits programmes across multiple countries, including:Pension and retirement schemesPrivate medical and insurance benefitsLife assurance and income protectionRegional or country-specific benefitsPartner with brokers and vendors, and to manage enrolments, renewals, and changesTrack eligibility, participation and costs across global benefits programmesEnsure compliance with local legislation and global benefits strategy.Support the communication and rollout of new benefits to employees, ensuring clarity, accuracy and a positive employee experience.
Vendor & Stakeholder ManagementAct as a key contact for global payroll providers and benefits vendorsBuild strong relationships with Finance, HR Business Partners, and local market teamsSupport issue resolution and escalation management across regionsParticipate in vendor performance reviews and continuous improvement initiatives
Compliance & ReportingEnsure adherence to global controls, SOX (if applicable), GDPR, and local regulatory requirementsMaintain accurate payroll and benefits records across systemsSupport internal and external audits across multiple jurisdictionsProduce global and regional payroll & benefits reporting, including headcount, costs, and variances
Employee SupportProvide first-line support for global payroll and benefits queriesRespond to employee queries across regions in a timely and professional mannerSupport employees in understanding payslips, deductions, and benefits offerings
Systems, Projects & Process ImprovementMaintain data integrity across HRIS and payroll platforms (e.g. Workday)Support system implementations, upgrades, and global payroll/benefits projectsIdentify and drive standardisation, automation, and process improvement initiativesContribute to global payroll and benefits policies, procedures, and documentationSupport the communication and rollout of new benefits to employees, ensuring clarity, accuracy and a positive employee experience About You
Experience in payroll administration across multiple countries or regionsUnderstanding of global payroll concepts and local compliance requirementsExperience administering employee benefits across more than one geographyStrong analytical and problem-solving skillsHigh attention to detail and accuracyStrong stakeholder management and communication skillsExperience working with global payroll vendors (e.g. CloudPay)Knowledge of UK payroll (HMRC) plus exposure to additional jurisdictionsExperience with global HRIS platforms (e.g. Workday)CIPP qualification or equivalent (or working towards)