About this role
Park guest’s vehicle, bring guests vehicles down from garage, help guests with luggage, and drive guests to and from the oversize lot.
• Parks guest’s vehicles
• Proper and safe use of the man-lift
• Retrieves guest’s vehicle from parking garage and secure the guest’s vehicle
• Hangs keys on the keyboard on the proper hook
• Remove keys from the keyboard and properly match the valet ticket numbers
• Files valet tickets in the ticket rack provided
• Answer the phone professionally and courteously
• Maintains cleanliness of key booth
• Keeps the valet office door closed when absent from the office
• Drives guests with oversized vehicles to the employee lot and returns guests to their vehicles
• Allows no one to park outside the valet office without leaving his or her key with Valet
• Tickets guest vehicles and help them with luggage
• Move luggage and or call a bell person
• Pull luggage out of the luggage room for guests when bellmen is unavailable
• Exemplify our core values, family style service, our mission and vision
• Exemplify our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned
• Ability to understand and comply with all Company and departmental rules and regulations, policies and procedures • Ability to multi-task • Ability to competently park a guest’s vehicle and competently bring down the guest’s vehicle • Must have a positive attitude and good spirit • High School diploma • Valid driver’s license ADDITIONAL REQUIREMENTS
• Constant direct contact with guests
• Fast paced work area that requires directing guests and answering guest questions
• Work may be performed in confined areas, entail various conditions of hot, cold, noisy, smoky, dimly lit or brightly illuminated, moving objects, high places, slippery surfaces and exposure to solvents/oils, fumes/odors, dirt/dust
• Work requires knowledge and use of electrical, mechanical and computer equipment and flame/heat generated devices
• Work may be performed with others, around others, with verbal contact and/or face-to-face contact
• Work may include shift work and be performed inside and outside
GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.