About this role
This role will troubleshoot complete PC systems and CORSAIR products, including hardware, software, installation, compatibility, firmware, and performance issues. The ideal candidate has hands-on experience building and troubleshooting desktop computers and can clearly explain technical solutions to customers. Responsibilities
• Provide technical support through inbound phone calls and live chat. • Troubleshoot PC components, including memory, power supplies, cooling systems, storage, motherboards, processors, graphics cards, cases, fans, and peripherals. • Assist with Windows, BIOS settings, drivers, firmware, device detection, and CORSAIR software. • Guide customers through installation, configuration, compatibility, and troubleshooting steps. • Identify defective products and assist with warranty or replacement processes. • Accurately document customer interactions and troubleshooting performed. • Escalate complex or unresolved issues when necessary. • Maintain strong productivity, documentation, and customer satisfaction results. Required Skills
• Hands-on experience building, upgrading, or repairing desktop computers. • Strong knowledge of PC hardware, Windows, drivers, BIOS or UEFI, and common diagnostic procedures. • Strong verbal and written communication skills. • Ability to explain technical information clearly to customers of all experience levels. • Strong troubleshooting, problem-solving, and multitasking abilities. • Ability to remain patient and professional during difficult customer interactions. • Ability to work on-site in Milpitas, California. Preferred Qualifications
• Previous technical support, help desk, computer repair, or customer service experience. • Familiarity with CORSAIR hardware and software. • Experience supporting customers through phone, chat, or ticketing systems. • Experience using Oracle or similar customer service and order-management systems is a plus.