About this role
Job summary
This is an exciting opportunity for an enthusiastic and skilled individual to support the Quality, Patient Safety and Clinical Governance agenda within a clinical division.
The post holder will provide administrative, practical and coordination support across a range of clinical governance activities, including patient safety, incident management, risk management and quality assurance. Working closely with the Clinical Governance Manager and Divisional Leads, they will support the delivery of the division's clinical governance framework and ensure governance processes are maintained effectively.
The role is based at either Northwick Park Hospital or Ealing Hospital; however, it is a cross-site position and travel between Trust sites will be required.
Key responsibilities include:
o Administration and monitoring of patient safety incidentso Supporting the management and maintenance of the divisional risk registero Coordinating clinical governance, quality and patient safety programmeso Preparing agendas, papers, minutes and action logs for Divisional Quality Groupso Working collaboratively with clinical, nursing and managerial teams across the Trust
The post holder will contribute to the continuous improvement of patient safety, quality and governance standards within the division and undertake other reasonable duties in line with service requirements.
Main duties of the job
Support the delivery of a consistent and accessible Clinical Governance service within the Division, acting as the first point of contact for incident management, patient safety and governance enquiries. Support the implementation of Trust patient safety and clinical governance strategies, ensuring learning is shared and outcomes monitored.
Undertake initial assessment of incident reports, escalating, reallocating or adjusting reports as required. Quality check completed investigations, approve reports for closure where appropriate, provide guidance to investigators and escalate complex cases for further review.
Support patient safety reviews commissioned by the Emerging Incident Review Group (EIRG), including coordinating meetings, taking minutes, monitoring action plans, tracking deadlines and sharing learning outcomes.
Maintain and update divisional risk registers, support clinical audit programmes, mortality reviews, NICE compliance, quality assurance initiatives and external inspections.
Extract, analyse and present incident, risk, audit and governance data to support assurance reporting, compliance monitoring and service improvement.
Provide administrative support to the Divisional Quality Board and governance groups, including arranging meetings, maintaining action logs and producing reports and presentations.
Support the delivery of governance training, staff communications, newsletters and intranet content.
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK St Mark's Hospital: an internationally renowned specialist centre for bowel disease Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre. We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."
Job description Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education/ qualifications Essential
Educated to Degree Level or equivalent Evidence of professional development
Desirable
Clinical Qualification Qualifications in Patient Safety/Risk Management
Knowledge and experience Essential
Experience of working within the NHS Experience of working in an office based administrative role Experience of working within a customer driven service and working to strict timescales Experience coordinating complex meetings Experience taking minutes and maintain action logs Experience analysing / examining and reporting on data Experience of writing formal reports Experience of disseminating information in a variety of formats
Desirable
Experience supporting the management of patient safety Experience supporting the management of risk registers Experience using an electronic incident reporting systems (for example Datix / Ideagen)) Experience using a Patient Administration System (for example CERNER) Experience in similar role within Clinical Governance
Skills, abilities and attributes Essential
Excellent problem-solving skills and the ability to think independently Ability to prioritise workload effectively and meet competing demands Excellent written and verbal communication skills, enabling complex aspects of clinical governance to be communicated in a style that colleagues can comprehend and implement. Highly developed use of Microsoft Office software with particularly well-developed knowledge of Microsoft Excel, Word and Outlook Ability to build and maintain effective working relationships with staff Willingness and ability to learn new systems, processes and ways of working Excellent organisational skills & interpersonal skills
Desirable
Awareness of the regulatory requirements in relation to Safety and Quality Knowledge of the Duty of Candour
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details Employer name London North West University Healthcare NHS Trust
Address Northwick Park
London
HA1 3UJ
United Kingdom
Employer's website https://www.lnwh.nhs.uk (Opens in a new tab)