About this role
Your mission <ul><li>Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact</li><li>Lead structured onboarding to get new clients live quickly and drive early adoption</li><li>Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities</li><li>Proactively monitor account signals to identify churn risks early and take action before issues escalate</li><li>Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value</li><li>Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction</li><li>Contribute to scalable CS processes, playbooks, and resources as we grow</li><li>Support in creative processes using AI tools and the Adobe Suite</li></ul> Your profile <ul><li>1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency</li><li>A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands</li><li>Experience using Adobe Photoshop</li><li>Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities</li><li>Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball</li><li>A problem-solver who takes ownership and doesn't wait to be told what to do</li><li>Fluency in German is highly valued, fluency in English is a requirement</li><li>Experience in or genuine enthusiasm for fashion, retail, or creative industries</li></ul> Why us? <ul><li>Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work</li><li>Be at the frontier of AI-driven content creation</li><li>Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up</li><li>Competitive compensation</li><li>A small, high-functioning team that moves fast</li><li>Backed by leading investors</li><li>A remote-first culture</li></ul>